Who Evaluates the Evaluator?
A colleague and good friend of mine recently shared this story with me.
She is the ETQA Manager of a very large organisation. They had received a programme approval visit from the Services SETA, and upon completion of the visit the evaluator sent her the programme approval report, blank, and in Microsoft Word format with the instructions:
“Please complete with the relevant details so that I may submit the report tomorrow morning”
Another story I can recount here is of another provider who had a verification visit from the AGRISETA. The owner, who happens to be an external verifier, relates what happened as follows:
“When they arrived I had to tell them what to do…and how to do it.”
My Question then is: WHO EVALUATES THE EVALUATOR? WHO VERIFIES THE VERIFIER?
And I am not talking about the follow-up action after the meetings, but from an HR perspective – where does selection come in? What training is done? What does the Job Specification of an External Verifier say about previous experience? About embedded knowledge? Why do we as providers receive SETA representatives into our offices that know less about the processes involved than we do? Why are SETA representatives not informed about changes in the industry – for example QCTO implementation?
WHO EVALUATES THE EVALUATOR?
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